All posts filed under: FAQ

What is the Eagle’s Wings Foundation and how does my donation help the local community?

The Eagle’s Wings Foundation is a non-profit, IRS approved organization supported by the donations given by club members at the resorts operated by Tafer Hotels & Resorts, which includes the Villa del Palmar brand. Club Caribe members have the option of making regular donations to this charitable foundation to help support local altruistic programs in Cancun and other destinations in Mexico where your membership can be used, such as Puerto Vallarta and Cabo San Lucas. The aim of the Eagle’s Wings foundation is to improve the quality of life found in those communities where Tafer Hotels & Resorts operates, facilitating established local charitable groups and individual cases through final financial aid, in-kind donations and volunteer work. Each year, the foundation’s board of directors decide which charities your donations will support. For example, your donations from 2014 were presented to three local charities at the Annual Meeting held last month at Villa del Palmar Cancun: Fundación Ciudad de la Alegria A.C (City Foundation for Happiness), Asociacion de Padres de Familia con Hijos Deficientes Mentales de Benito …

What are Preferred Points?

A common question Club Caribe members have is how to use your Preferred Points and what advantages they bring. What are Preferred Points? Preferred Points are “free” points given to Club Caribe members in addition to their purchased Club Caribe points. No matter what membership level you buy, your Preferred Points equate to double your annual points allocation per year (which for most full members equates to two full weeks). These extra points are issued every year to be used during the months of May through October (weeks 18 – 43) in any of the resorts offered by your Club Caribe membership. The Preferred Points program is a privilege given to members during the summer months, all you have to do is pay the pro-rated maintenance fees and you have gained extra vacation time at your home away from home. Advantages of Preferred Points The great thing about Preferred Points is that you are not responsible for their maintenance fees if you do not use them, yet you can call upon those points when it …

What is the difference between Biennial Membership and General Membership?

Biennial Membership is, as the name suggests, Club Caribe membership that is valid every alternate year. It is sometimes known as Odd-Even Membership as members can use their club points during either odd numbered calendar years or even numbered calendar years. On the other hand, standard General Membership is the full yearly allocation of your Club Points. Certain restrictions apply to Biennial Membership when banking, borrowing or renting Club Points. For example, full members will be able to bank or borrow Club Points for up to 5 years in advance, while Biennial Members will be able to bank towards or borrow Club Points from their next Use Period only. Likewise, when wishing to rent Club Points, Biennial Members can only rent up to 50% of the amount of Club Points currently owned for season upgrades (but not for suite size upgrades), whereas Full Members can rent up to 50% of the total number of Club Points needed to confirm your desired reservation. In most respects, your Biennial Membership offers similar benefits to Full Membership except …

What free activities can Club Caribe members enjoy at Villa del Palmar Cancun?

It is easy to lose track of time when taking advantage of your vacation ownership investment at the luxurious Villa Del Palmar Resort & Spa in sunny Cancun. Your family friendly resort, located on the white sand Playa Mujeres beach, has a myriad of exciting activities aimed at entertaining members of all ages. Figuring out what to do on your vacation has never been easier because at Villa Del Palmar you don’t even have to leave the resort to fill your days with neverending fun. The resort’s experiences team seeks to ensure that each and every member enjoy their visit to the maximum. Whether joining in on a friendly game of beach soccer, mixing it up with beginner Spanish lessons or attending one of the many nightly events, there is something for everyone. Free Fitness Activities For those looking to get energized, the resort’s fitness staff offers free swimnastics, a moderate aerobic exercise program held daily in the main pool. Or you can refresh with a morning session of yoga or pilates, where professional instructors …

What does “Member Time” mean at Club Caribe?

If you hear or read the term “Member Time” in relation to your Club Caribe membership, then it simply means the time you can spend at one of the resorts offered by your membership, which includes destinations such as Puerto Vallarta, Riviera Nayarit, Cabo San Lucas and the Islands of Loreto. The amount of member time you can enjoy each year is directly related to the number of flexible club points you purchased when you first became a Club Caribe member. One of the perks of Club Caribe membership is enjoying the flexibility to use your Member Time / Club Points as you desire.  When you signed your contract, you purchased a certain number of Club Points valid for use in one or more of the suites at Villa del Palmar Cancun or any of the affiliated resorts. Each day or week at a Club Caribe resort is worth a certain amount of Club Points. When building the vacation of your dreams, you have the flexibility of using the Club Points in your account to …

What is the Club Caribe Points Redemption Program?

Your Club Caribe membership offers you much more than access to luxury accommodations in paradise. You can also use your club points to pay for services and privileges through the points redemption program, enjoying greater flexibility, greater choice and even more refinement.  Each year, you may use up to 50% of your annual points allocation and 50% of your banked vacation points towards the pre-purchase of products and services at any of the Villa del Palmar resorts in Cancun, Puerto Vallarta, Riviera Nayarit, Cabo San Lucas and the Islands of Loréto as well as Garza Blanca Residence Club and Hotel Mousai in Puerto Vallarta. Steps to Take Step 1: Make your reservation Step 2: Select your choice of additional services and amenities Step 3: Pay as little as 50% cash, and use your club points to pay for those special extras. In order to use your Club Caribe points to pay for services, you need make your requests at the time of reservation, which Member Services can help you with.  You may also call after …

How do Club Caribe internal exchanges work?

One of the key benefits of your Club Caribe membership is being able to take advantage of club-to-club partnerships through Villa Preferred Access and Tafer Hotels & Resorts. What this means is that as a valued Club Caribe member, your points can be used to stay at other beach destinations in Mexico in addition to Cancun, such as: Puerto Vallarta, Riviera Nayarit and Cabo San Lucas, as well as a variety of different resorts in those destinations. In order to make your reservations at a resort other than Villa del Palmar Cancun, you may do so up to 24 months prior to your check-in date using your club points as you would for any reservation. Each of the beach resorts that form part of your membership are unique, offering varying levels of excellent services and facilities (although there are clear similarities among the Villa del Palmar brand resorts); as such, you will find that the club points necessary to cover you accommodation vary from resort to resort. Take a look below at a list of …

How do I make a reservation using my Club Caribe membership?

With 3 simple steps, you can secure your reservation in paradise choosing from resorts in destinations such as Cancun, Puerto Vallarta, Riviera Nayarit, Cabo San Lucas and the Islands of Loréto. 1 The first step is make sure you are up to date with your maintenance fees for the year you are requesting and that you have enough points to cover the reservation that you wish to make. 2 Make your reservation for the following year before the official deadline of November 1st. 3 Contact ResortCom to make your reservation by one of the following methods: Telephone: 1 866-668-9261 In writing: ResortCom International, P.O. Box 96058 Las Vegas, NV 89193 By email: clubmail@myuvci.com Points to Remember – If you wish to change your reservation you must do so 31 days prior to your arrival to avoid any fees. – At check in, you must present the confirmation slip that you are emailed/mailed once your reservation has been confirmed. – Be sure to have all your maintenance fees current prior to making your reservation. – If you are inviting …

Why are Club Caribe maintenance fees important?

Your maintenance fees are an essential part of ensuring that the luxury resort facilities and accommodations you enjoy on vacation are as dazzling and elegant as the day you decided to purchase your membership. Club Caribe is committed to excellence and your maintenance fees go towards perfecting your vacation experiences and maintaining the standards of the beautiful properties that are yours to indulge in each year. Keeping up to date with the payment of your maintenance fees is your way of supporting the essential task of taking care of your investment to guarantee the highest quality for your vacation experiences. As outlined in the Rules and Regulations, timely payment of your maintenance assessments is the personal obligation of each member and is not dependent on your use of the property. For that reason, ResortCom Members Services Department is available to assist you to ensure that you do not incur any penalties or interest due to late payments. Below you will find some key dates to keep in mind to help you to avoid falling behind …