All posts filed under: Your people

Jose Rios – Manager on Duty

Read below to find out what inspires Jose Rios, your Manager on Duty at Villa del Palmar Cancun.   What would you like to share about yourself with members? Well, first of all, I am a family man and the eldest of 5 siblings. Originally from Michoacán, I have been living in Cancun for more than 11 years, which I now consider to be my home. I love living here. I couldn’t have found a better place to raise a family and follow my passion to work in the service industry.   I arrived to Cancun after graduating from college with a Business Administration degree to pursue my professional career. Cancun really is a destination par excellence for all those who seek to grow in all aspects of their lives. Since then, I have always worked in hospitality.   Curiously, in high school I was always interested in architecture, drawing and construction and my family guided me towards business management. Now I see that it was a great choice, especially as I have been able …

Get to Know Miriam Pastrana, Housekeeping Manager

This month it is time to meet Miriam Pastrana, the Housekeeping Manager at Villa del Palmar Cancun and a loyal, dedicated and hardworking member of staff. Find out what she had to share about her career and how she came to be working at your home away from home.   Will you please tell us a bit about yourself? I am originally from Puebla but have been living in gorgeous Cancun for 18 years now. I adore my family and am the blessed mother of twin children. I have always had a love of learning, and I began studying languages (focusing on Italian and French) but eventually switched my major to tourism when I discovered my true calling. Although I have a degree in tourism, I have also studied human resource management which helps me better lead my team and provide support for them. I have also taught classes at Bachelor level at the Universidad del Valle de México for the International Tourism program there. How did you first discover your passion for the hospitality …

Your Guest Experience Manager – Adrian Hernandez Favila

Originally from Mexico City, Adrian Hernandez Favila is father to a teenage son and has been living in Cancun for more than 13 years. His love of Country Music, which he believes he owes to his mother living in New Mexico, USA, is shadowed only by his love for extreme sports. Read on to find out more about your Guest Experience Manager and how he came to join the team at Villa del Palmar Cancun.   Can you share a little about your background? I have been living in Cancun for over 13 years, though I am originally from Mexico City. I studied at a Naval School and worked as a Marine Corvette Lieutenant for 20 years. During this time, parachuting became part of my daily life. I love extreme sports. I also developed a love for diving too, which is now one of my main hobbies in Cancun.   When did your passion for the world of service begin? I think my passion for service began when I ran the Boy Scouts. I loved …

Saul Herrera, Pastry Chef

Meet Saul Herrera, our Pastry Chef at Villa del Palmar Cancun. Born and brought up in Cancun, his first passion was tennis, but it wasn’t long before he realized that cooking was his one true love, dedicating his life to the kitchen to create fabulous desserts, bread and pastries. Enjoy this short interview.   How did your passion for baking begin? I knew I wanted to be a chef at the age of 16. While I was still in high school, I took a diploma in Mediterranean cuisine just out of curiosity, and it was during that time I realized I wanted to be a chef. I have now been working in bakeries for more than 16 years, and have never stopped learning and perfecting my techniques. I like to experiment with all styles of cuisine, from homemade food to street food, from fast food to gourmet dinners. For me, it’s all about experiencing and experimenting with flavors! I have worked in a number of different areas within the food industry, each one giving me …

Sarah Diaz Human Resources Manager

One of eight siblings, Sarah Diaz knows what it is like to contribute to the success of a big family. Originally from Veracruz, Villa del Palmar Cancun’s Human Resources Manager has lived in Cancun for more than 24 years, and would not swap her adopted hometown, where she has grown and learned so much, for anywhere. Enjoy this short interview where Sarah shares her experience of working at your home away from home.   When did your passion for working in Human Resources begin? My first job in Cancun was working in the reception of a hospital, which is where I first discovered that helping and serving people was very fulfilling. I knew then that I wanted to continue in this field in some way. I tried several jobs in different areas including administrative, industrial, healthcare and hotel. Of them all, I was most attracted to the hotel industry. I have always loved being active, seeking to improve my credentials so that I can have a positive effect wherever I work. That is why Human …

New Year Message from Juan Carlos Gonzalez

Dear Members,   As this year draws to a close, I am sure that you, like me, are taking time to reflect upon the challenges you have faced this past year, not only on a personal level, but also reflecting on those events that have affected different parts of the world. For many of us, this time of year helps us to remember what we value most: our families, our loved ones and all the magical moments we have enjoyed together.   At Villa del Palmar Cancun, the main objective this year has been dedicated to just that: to bring our workforce together like one big family, so that our team members adopt the resort as their home, which in turn helps to create an environment where you, as members, can feel their genuine affection and commitment to your home away from home.   New Faces I am pleased to announce that 2017 brought some new faces to our team, Miriam Pastrana joined us as our new executive housekeeper in November of this past year; …

Meet Cristina Silva – Premium Services Manager

Originally from Guadalajara, the capital of the Mexican state of Jalisco on the west side of Mexico, Cristina Silva is your Premium Services Manager at Villa del Palmar Cancun. For someone who also loves to read and enjoy sports of all kinds, Cancun is the ideal place for her to grow professionally and live a balanced lifestyle. See what she had to share with members below from our recent interview.   How did you become part of the hospitality industry? I studied Tourism Administration in Michoacán, in the state of Morelia, and afterwards I joined Villa del Palmar Cancun as an intern about two years ago. That was a great experience; I worked in a number of different areas such as Human Resources, Quality Control and the Food and Beverage department. It was during that time that I identified my passion, getting directly involved with the guests. I discovered my passion for providing excellent service and developing strategies to improve the experiences of our members and guests.   Did you always know you wanted to …

Meet Nahum Montero, Your Quality Control Manager at Villa del Palmar Cancun

Originally from Yanga, in the Mexican state of Veracruz, a small municipality with around 1,200 inhabitants, Nahum Montero grew up in a warm and friendly community that is famed for being the first place in Mexico to be liberated from the Spanish and founded by African slaves who rebelled against both the crown and slavery. The youngest of three siblings, he grew up in a happy home which provided him with the unconditional support he needed to launch his career. Take a look at what he had to share with members about his life and work at Villa del Palmar Cancun. When did your passion for the world of quality and service begin? I discovered my passion when I was studying for a degree in Tourism Management and Development, which included a course on quality and all of the related programs such as ISO, CRISTAL, Distinctive H and AAA, as well as other environmental programs. I had the opportunity for work experience while I was studying, too, which introduced me to various different departments such …

Chef Tlaltekiti Rivera, Food and Beverages Manager

With 23 years of experience in the Food and Beverage industry, Chef Tlaltekiti Rivera defines himself as someone with his heart in the kitchen, his soul in the bakery and his mind on the numbers! Meet Villa del Palmar Cancun’s new Food and Beverage Manager who will be taking your culinary experiences to another level.   Can you tell us a little about your background? I am originally from Mexico City; both of my parents are Mexican. I love to offer excellent service. And what I mean by excellence is not “perfection” per se— in my opinion, perfection doesn’t exist—; excellence is something you strive for each and every day. I am passionate about good food, maried with the great drinks, be it a good wine or great cocktail. I love to travel, you might say it is my hobby. I always seek to find out more about the culture and the place I am visiting, which leads me to enjoy the cuisine on offer too. When it comes to reading, I’m a little strange …

Francisco Lugo, Manager of the Village Spa

If you spend any time basking in the wet areas of the Village Spa or enjoying a heavenly massage during your stay at Villa del Palmar Cancun, you are sure to recognize Francisco Lugo, the Manager at the Village Spa.  Celebrating almost 3 years running the spa and organizing wellness events at the resort, Francisco has become a key player in making sure your experiences at Villa del Palmar Cancun are relaxing and inspiring. Read on to find out what he has to share. Could you tell our members a little bit about yourself? I was born in the Mexican state of Chiapas, in the rainforest area, the third child of a family of merchants. While I studied media and communications at college, life lead me to the field of hotels and hospitality in 2006 where my interest in the service industry began. I started working in the food and beverage department, followed by groups and conventions. Six years later I discovered my true passion: spas! Having been Spa Manager at the Village Spa for …