All posts filed under: My Membership

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Simple Ways to Scam-Proof Your Investment

The start of a new year brings with it immense hope that the coming year will be better than the last, and is a time for us to get a fresh start.  Unfortunately, it is also a time to beware of fraudsters. To help you bolster your defenses against scammers, below are some valuable tips on how to spot and avoid scams.    There are several scams that tricksters use to target vacation club owners, knowing about them will help you stay protected. We want you to get the most out of your membership and to continue to enjoy the unforgettable vacation experiences that you and your family deserve.    Stay protected from potential scams and familiarize yourself with the most common scams. Here are some signs you may be dealing with a scam-artist:  Resale Scams    Scammers know that a seemingly good deal is hard to pass up. They’ve been known to contact vacation club owners saying that they have an interested buyer who will pay them a lot of money for their timeshare. These scammers can be very charming and convincing, but the red flag here is when they tell you that you have …

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Points Redemption Program

Points Redemption Program  Tafer Residence Club members can use their annual point allocation their way with our fantastic Points Redemption Program. You can not only use your points to book time at your desired resort, but you can also use your points to pay for 50% of the cost of products and services, and pay the other 50% with cash or a credit card. If you don´t quite have enough points to cover 50% of your purchase, a higher monetary payment is allowed. Various points denominations may be used based on the rules of the Points Redemption Program.    The Points Redemption program gives you greater flexibility in how you use your points to enhance your membership and your resort experience. The possibilities are endless.   You can use your points to pay for the following:  Gourmet Culinary All-Inclusive Plan – The best way to vacation is with the all-inclusive meal plan, so you don´t have to lift a finger and you can focus on relaxing. You also don´t have to worry about your meal costs or what you are ordering. Whenever you feel hungry, all you have to do is turn up to one of our on-site gourmet restaurants, order whatever you want, and our top chefs will do everything else. No cooking, no hassle, no …

Meet Your Servicing Company, ResortCom

ResortCom is your member servicing company and is made up of a team of multilingual customer experience specialists dedicated to helping members. The team is based in Las Vegas, Nevada, and they work around the clock to answer any questions you have about your membership and help you with reservation and travel information.   The highly trained agents specialize in membership services and assist millions of travelers every year. Their goal is to make sure that everything is seamless from the time of your booking right up until your safe return home. They handle your special requests, whether it is for celebrations, early check-in, in-suite amenities, fun excursions, bill payment services, or reservation information. They are there to assist you and provide the highest quality of personalized service.   About ResortCom  ResortCom is an international timeshare services provider, and they work tirelessly to enhance the member experience. Universal Vacation Club International (UVCI) often gets confused with ResortCom as being your servicing company. While UVCI is not your servicing company, they work closely with ResortCom, who have been carefully vetted and selected as their strategic partner to take the lead in servicing your membership needs and provide top-quality care.   ResortCom strives to improve every member’s vacation experience by communicating effectively with members and answering their questions promptly. They handle all the paperwork, information processing, membership bookings, financial services, and …

Airport Travel during COVID-19

Many of our members are probably wondering what airport travel is like during the coronavirus pandemic, which has impacted many of the safety protocols and processes at several businesses including at airports, on airplanes, and at restaurants and hotels, among others.  Brittany Blanscet, UVCI’s Member Marketing Manager, spent the first two weeks of August traveling to all of our destinations in Mexico in order to experience how travel is now and to provide our members with valuable insight about what to expect on your next trip to your home away from home.   Brittany reported back to us that airlines are actively enforcing the use of face masks. Passengers are required to wear face coverings at all times at the airport and during their flight (except for when eating and drinking). When booking flights online, you must consent to wearing a face mask, otherwise you will be prohibited from traveling. Mandatory face coverings are used by all airport staff and flight attendants as well.   Hand sanitizing stations have been placed throughout the airports, social distancing is being enforced with strategically placed signs throughout, and airplanes are being thoroughly disinfected. A few airlines, such as United, hand out disinfectant wipes upon boarding the plane.    Temperature screenings are taken on flights exiting the US and between destinations in Mexico. For passengers …

Earn Rewards when you Refer a Friend

Becoming a membership owner at Club Caribe is a luxury lifestyle investment choice worth shouting about. Don’t keep it to yourself, there are some things in this world so good that they are worth sharing with your nearest and dearest. Sharing the joy you feel at your stunning vacation home located in an idyllic tropical setting is just part of what makes a good friend!   Recommend a friend with Club Caribe’s exclusive referral program, Friends Count, and surround yourself with kindred spirits inspired by quality and good times ahead. To thank you for your loyalty and recommendations you will become entitled to receive Friends Count rewards (bonus credits with cash value) for every eligible referral that attends a Club Caribe Sales Presentation.   The benefits to you and your friends in this exclusive Friends Count owner referral rewards program offered by Club Caribe are so simple to enjoy and it is as easy as 1,2,3!  Refer an eligible friend or family member  Receive bonus credits for each eligible referral and watch your rewards grow each time a friend becomes a Club Caribe member.   Redeem your bonus credits in exchange for even more time in your favorite vacation spots.  To refer …

Elite Membership Benefits Update

If you are looking for the very best, Elite membership will give you everything you need to make the most of your vacation every time you visit with fantastic Elite program benefits. You’ll get complimentary unit upgrades, round trip transportation, massages and more.  Elite Membership offers three tiers, each with its own escalating benefits. Below we have outlined the exclusive privileges that each tier offers you. All Elite members will enjoy increased value and flexibility, which will enhance your vacation experience while staying at one of the many Tafer Hotels & Resorts.   All Elite members have the opportunity to use their vacation club points to stay at the exclusive Villa La Estancia. The luxury Villa La Estancia resorts are renowned for Five-Star service and exclusivity. *Please note that, bookings at Villa La Valencia are only available to Elite Four Star Members for a limited time.  ELITE BENEFITS  Four (4) Star Preferred Access 5,000-9,999 Total Points   borrow Club points, up to seven (7) consecutive years in advance  one-unit size and view upgrade seven (7) days prior to arrival  additional reservation booking window, 25 months in advance.  one (1) complimentary airport transportation round trip in a private luxury vehicle per year   two (2) complimentary Swedish massages per year  150% referral fees   Five (5) Star Preferred Access 10,000-14,999 Total Points  borrow Club points, up to ten (10) consecutive years in advance  one-unit size and …

Use Your Preferred Points to Book an Amazing Summer Getaway!

The summer is coming. Mexico is a great destination to visit in the summer with its beautiful beaches and alluring culture. Visitors can travel back in history while visiting the many archeological sites of Cancun, soak up the sun at beautiful white sand beaches in Puerto Vallarta, or go on an outback desert adventure in Los Cabos. The best thing about vacationing in the summer is that you can use your Preferred Points instead of your Club Points and bank your Club Points to take an extra-long winter vacation next year or even two winter vacations.   Your Preferred Points are additional points, equal to the amount of Club Points you own, to use during the summer months from weeks 18 to 43 (May through October) for a maximum of 14 nights.  You can think of Preferred Points as a bonus on top of your annual Club Points. To use them please call your Member Services department, you just have to pay the corresponding prorated maintenance fee for the points you choose to use.  If you desire to vacation with a group of friends or family members, you can also use your Club Points together with …

Avoiding Scams

We would like to keep our Club Caribe members updated on the latest coronavirus 2019 scam attempts. Unfortunately, fraudsters are trying to capitalize on the pandemic and are targeting people’s fears to take advantage of members. Make sure you protect your investment by being aware, and exercise good judgement to not fall victim to one of their schemes. Below are some helpful tips.  How do I know if I have been contacted by a Fraudster?  It isn’t always easy to identify a fraudster. Some of them are experts at what they do and can come across as being very professional. You should always listen to your gut instinct. If they are offering you a deal to rent or sell your timeshare, that seems too good to be true, chances are that it is. They may even pose as someone who works for our organization or a resort. Exercise caution and do not reveal any personal information. If in doubt, hang up the phone and contact us at 1 866 668 9261.   Please note the following:  Our organization will never contact you to rent out your timeshare.   Our organization will never contact you to sell your timeshare.  Our organization will never sell or share your personal information.    Our organization will never contact you to demand “Mexican …

All About Booking Your Holiday Time

The holiday season is a peak time for the hotel industry and we want to make sure that you know as much as you can so you can secure your holiday booking. The Club Caribe booking system works on a first come, first served basis, and you can improve your chance of securing a reservation by booking as early as possible. You may also want to consider upgrading your membership to ensure you have more than enough points to stay during the holiday weeks in the suite that you like most. The more points you have, the more possibilities you can enjoy.    There are a number of requirements that must be met to be able to book holiday time using your Club Caribe membership. We often get members asking us about when the holiday weeks are and how to book them so here is a quick overview, which we hope you will find useful.    The Holiday Weeks  Keep in mind that the number of club points required to stay at any of the resorts offered by your Club Caribe membership during the holiday weeks is higher than at other times of the year.  What are the …

Standardization of Discounts

Owning a membership is your ticket to vacationing better and you can choose the vacation option that works best for you. As a valued member of the Club Caribe family, you can expect to enjoy numerous benefits of your home away from home in any of our fabulous destinations, including Cancun, Puerto Vallarta, Riviera Nayarit, Los Cabos, the Islands of Loreto and the Sierra Madre. Through your support and loyalty, you have earned the right to special treatment including discounts and benefits.   Previously, there was some confusion about discounts, as some of the resorts were handling the program differently in each region. To make things easier, we have worked with all destinations to standardize and clarify the discounts and now members will get the same great benefits no matter where they choose to stay! Make sure you take advantage of the member discounts you are entitled to.  All resorts will offer three different types of cards:  Gold Card: All regular Gold Members will receive a 10 per cent discount on Food & Beverage outlets, Palmita Market, Spa Services and Activities/Tours through Travel Agencies. Members are not required to …