Reserving and pre-paying your airport transportation through Members Services in preparation for your arrival is an effective way to avoid any fuss when you arrive on vacation. You can expect peace of mind knowing that a safe and reliable company will be waiting to collect you and take you directly to the resort.
While it is highly recommendable to book your airport transfers before you arrive, we would like to take this opportunity to remind all our members to follow some simple advice when you arrive. Recently, there have been a significant number of cases (principally at Cancun airport) whereby members used the services of an alternative company by mistake and were consequently charged by the erroneous transport provider.
Please read the following advice to help guide you to the correct transport company.
Have your reservations details handy
Be sure to make a note of the transport company’s name and your reservation details as sent in your confirmation email. Have this information to hand when you get off the airplane, preferably a printed copy or on a smart device (be sure it is fully charged when you leave the plane).
Check the logo and company name
Look out for the company logo for your reservation. When approached by an agent, they should be wearing a T-shirt from the transport company and be able to show you some ID with the company’s name on it.
Check you are on the list
Double check that the agent has your name on their list of reservations and that they have a record of your payment.
We hope this guidance is useful. Please note that Club Caribe and its affiliates cannot be held responsible for any charges accrued by members who use the services of an alternative transport provider by mistake.