We would like to keep our Club Caribe members updated on the latest coronavirus 2019 scam attempts. Unfortunately, fraudsters are trying to capitalize on the pandemic and are targeting people’s fears to take advantage of members. Make sure you protect your investment by being aware, and exercise good judgement to not fall victim to one of their schemes. Below are some helpful tips.
How do I know if I have been contacted by a Fraudster?
It isn’t always easy to identify a fraudster. Some of them are experts at what they do and can come across as being very professional. You should always listen to your gut instinct. If they are offering you a deal to rent or sell your timeshare, that seems too good to be true, chances are that it is. They may even pose as someone who works for our organization or a resort. Exercise caution and do not reveal any personal information. If in doubt, hang up the phone and contact us at 1 866 668 9261.
Please note the following:
- Our organization will never contact you to rent out your timeshare.
- Our organization will never contact you to sell your timeshare.
- Our organization will never sell or share your personal information.
- Our organization will never contact you to demand “Mexican Taxes” or other suspicious fees.
- Club Caribe and The Villa Group places paramount importance on the security and safety of our member’s personal information, and we securely protect your information from outside companies.
We have identified the most common scammer tactics, which are the following:
- The scammer will call and email you numerous times until you respond.
- They will inevitably ask for an upfront fee to rent or sell your timeshare.
- The scammer will offer you a “guaranteed” way to exit your membership.
- The scammer may claim to be calling from the resort or be a “resort partner” or they may offer to work with the resort on your behalf.
- Scammers may ask you to confirm your personal account information before continuing with the conversation.
- “The $799 Scam:” Scammers have been asking members to pay $799 (or $14,500) to rent out their timeshare.
- The scammer may create a sense of urgency to push you into making a fast decision.
Below are some warning signs that a scammer may have contacted you:
- You continuously receive unsolicited calls or emails from ‘charity fundraisers’. Please note that our trusted and verified charity Eagle’s Wings Foundation will never contact you via phone call to request support or money. We will only send you easily verifiable communication.
- You are receiving unrequested phone calls from a company offering to buy or resell your timeshare with terms that seem too attractive to not be a fraud.
- You are receiving unsolicited calls from people claiming to work for a government agency, public utility, or major tech firm (for example, Microsoft or Apple). These institutions and companies will very rarely call you first unless you requested the call.
- If you receive an automated sales call from a company that you did not ask to contact you, this is most certainly a scam and is an illegal robocall. This is a tactic to obtain your personal information.
What should I do if I have been contacted by a fraudster?
- If you have reason to believe that a fraudster has contacted you, you should try to get as much information as you can about the person calling while they are on the phone.
- When the scammer starts asking you questions, do not give them any information about your membership and investment.
- Do not provide the caller with your bank or credit card details and certainly do not wire over money to them if they ask.
- You can file a report with a law enforcement agency. The more information you can supply the agency, the better. Law enforcement will not allow us to file a claim on your behalf but we can help you organize your details.
- If you are certain you have received a call from a scammer, ask the caller to remove you from the contact list at once and hang up the phone.
How do I make a complaint?
- Report your experience to your state’s Attorney General’s Office.
- Contact the Federal Trade Commission, Business Fraud Division by calling 1-877-382-4357 or visit their website to file a complaint online.
- Contact the Consumer Financial Protection Bureau (“CFPB”).
If you have any further questions, please contact us and we will be glad to help you.