My Membership
Leave a comment

How to Protect Yourself from Fraudulent Scammers

How to Protect Yourself from Fraudulent Scammers

Find out what you can do to protect yourself from falling victim to a scam or fraud.  

The evolution of the internet has made many things more convenient but at the same time it has opened us up to new risks. A new breed of scammers has found ingenious ways to circumvent security measures in order to rip off unsuspecting consumers. UVCI and the Villa Group are taking measures to implement new procedures and updating security protocols to ensure that the private information of our members is protected.  

We have teamed up with ResortCom and the resorts and have tried to address this issue by updating hardware, software, permission levels, operational processes, industry audits, Payment Card Industry or PCI compliance, (the security standards for account data protection for sensitive information e.g. credit cards) and more. 

We are committed to protecting our members from resale and timeshare industry fraud and to try and reduce the risk of this potential exposure we want our members to be educated on the preventative steps that they can take to keep themselves secure in order to not fall victim to these scamsters. 

One of the newest scams of these tech-savvy fraudsters is to copy parts of a legitimate website and duplicate the information on to another fake website so that it looks genuine with similar logos and domain names in order to lure members into disclosing sensitive information under false pretenses. To combat this, the Club has recently moved all Club membership documents located at from a “public” forum to a “private” and secured page.  

All data previously available on the “Club Information” tab is still accessible to Club members, including rules and regulations, membership brochures, minutes from previous meetings, points charts, and other membership information. Again, all of these documents have been moved to a private page on the member website, and they are available to view AFTER you login to the site. 

The “Club Info” tab has been changed to “My Membership” with a direct link to the members’ private area on the member website. Based on your account number and Club affiliation, the left side of your screen will populate with the appropriate documents. 

The next screen will prompt you to Sign In. For members that are not yet registered on the member website, creating a login is easy and can be completed in a few steps. Click on “Set Up My Online Account” and enter your information or you can contact ResortCom at 800-852-4755 or via email at, and they will create an account for you. 

Below is a list of tips we have put together to help you stay safe online: 

1.) Always check the URL in the Address Bar 

Whenever you visit a new page make sure you check the URL in the address bar. One way that scammers dupe you is by copying legitimate URLS and creating sub-domains that look like real domains. The real domain name appears right before the .com so if you see an unusually long URL, this could be a sign that it is a duplicate site. 

2.) Check the Symbols 

To see if a site is secure, check the symbol to the left of the web address. If your connection is not secure that means that a third party can spy on your web searches and steal information. If you see a lock symbol, it is a good sign and tells you that the site is secure. If there is an information symbol, it cautions you that your information may not be secure and finally if you see an exclamation mark inside a red triangle, that is a big warning that your connection is not secure. Pay close attention to these symbols.  

3.) View Certificate Details  

A further step you can take to ensure that your private information is secure is to click on the symbol and that will give you the option to check the certificate details. For example if you find a lock symbol to the left of the address bar, click on it and it will tell you ‘connection is secure’ and that your information is private and it will also let you know if the certificate is valid. If you see the information symbol and click on it, the message displayed advises you that ‘your connection to this site is not secure’ and the warning message appears that you should not enter any sensitive information because it could be stolen by attackers. 

For further information, please contact member services.