Firstly, I would like to send you and your families the biggest of hugs and well wishes during this time of so much uncertainty. As the global impact of the COVID Pandemic is being felt around the world, we want you each to know that we are here for you. Being part of our vacation clubs, means you are a part of our family and as with any family, we’re stronger together.
I want to give you the most current information that I have on this fluid situation and how this impacts your vacations with us. We are focused daily to taking care of you, our members. When you’re ready, remember we’re here.
- The Governor of the State of Nevada, where our servicing company ResortCom operates, announced a mandatory closure of all nonessential businesses effective Wednesday, March 18, 2020 for a period of 30 days (until April 17, 2020). Because of this, we have limited team members working remotely to address your communications, assist with reservation needs, account questions, etc. If you have any questions regarding your reservations or account, please email Member Services at email@example.com. You can also call us at 1-800-852-4755 Monday thru Friday from 9 am to 5 pm; since we are operating with limited staff, please be advised that call wait times may be higher and we encourage you to email us instead if you are able to.
- Currently, several of our resorts across Villa Group and Tafer Hotels and Resorts are under a soft closure until April 20, 2020. Our resorts will use this time and continue to maintain, upkeep and work on preventative maintenance, preparing our resorts for your return when resuming normal business becomes safe to do so.
- All reservations through April 17, 2020 were cancelled, received a full refund, cancellation fees were waived, points or weeks were restored to the member’s account, and a refund was processed for any options purchased. We are closely monitoring the situation and we will be in touch with all members who have trips planned for April and May if the situation will affect your reservations.
- Please visit our blog page here for the most recent COVID-19 update at all times: https://myuvci.com/blog/the-traveler-411-coronavirus-covid-19/
More information will be coming as we are committed to sharing the most current updates on the status of our operations, travel restrictions and important information needed in order to plan your next vacation when you’re ready. We understand this pandemic has seriously affected many businesses and families; we are in this together.
Over the coming weeks, we hope to pass the time with you at home, until we get to see you again. We will share features such as tips for staying healthy at home, vacation planning ideas from our destinations, videos of what we are doing while you’re away, Mexico and resort trivia, and much more. We are here with you throughout this time and will make it through these tough times together. Please engage with us by commenting or messaging us on social media. If you have account related questions, email Member Services at firstname.lastname@example.org
From our family to yours, we will be waiting for your return to paradise!
#StaySafe #OurMembersMatter #InThisTogether